Frequently Asked Questions
Everything you need to know about your Aspen Publishing order.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can vary between 7-14 business days depending on the destination.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
Aspen Publishing accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and partner with manufacturers who follow fair labor practices.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our customer support team.