Conflict and Resolution, Second Edition, provides students with a working knowledge of the major forms of dispute resolution. Through the use of hands-on exercises and role-playing scenarios, theory is put into practice allowing students to translate lessons learned into true to life situations.

This newly revised text offers the following:

• provides an overview of negotiation, mediation, and arbitration in a short, accessible book
• well-designed pedagogyfor the paralegal students, including chapter summaries and exercises designed to engage students in application of what they have learned
• includes role-plays to allow students to experience how the theories of dispute resolution are used in practice
• ethical issues thoroughly covered

The Second Edition offers:

• an even clearer presentation of the three major approaches to mediation : facilitative, evaluative, and transformative
• on-line negotiation and mediation will be included
• new topics including restorative justice and victim-offender mediation
• expanded materials on arbitration
• chapter on Conflict has been expanded to include different conflict styles